Payment and Refund Policy

Payment Terms

 

Normally we schedule the payment terms based on the below,

 

   If the project budget is over $5000, we follow the 4 payment terms.

 

  • 20% of the Project Amount - On Initiation of the project

  • 20% of the Project Amount - On completion of the requirement analyzing and design

  • 40 % of the Project Amount - On completion of the Development phase

  • 20% of the Project Amount – Before Project Sign Off

    If the project budget is between $2500 and $5000, we follow the 3 payment terms.

 

  • 30% of the Project Amount - On Initiation of the project

  • 40% of the Project Amount - On completion of the Development phase

  • 30% of the Project Amount - Before Project Sign Off

    If the project budget is below $2500, we follow the 2 payment terms.

 

  • 50% of the Project Amount - On Initiation of the project

  • 50% of the Project Amount - Before Project Sign Off

    Payments - All payments are required to be made 4 days from the date of the invoice. Payments can be submitted via:

 

  • Cheque made out to MSITL

  • Online payment system

The type of billing system and the mode of submission of invoices and payment shall be as per the agreed terms in the task order signed by MSITL and customer

 

Refund & Order Cancellation

 

Client can cancel any order within 3 days of Date of Invoice with proper document submission of order cancellation. Our Accounts Department will verify the refund and cancellation request and process the refund with 14 days of time.

 

The refund request is acceptable only at the initiation of the project not at any other stages as the invoices are purely generated by us after completing an milestone.